FAQ

General & Ordering Process

What manufacturing services do you offer?

We offer custom manufacturing solutions, including CNC Machining (milling/turning), Sheet Metal Fabrication, Plastic Injection Molding, and comprehensive Surface Post-Processing.

How do I get a quote, and what file formats do you accept?

Upload your CAD files on our portal or email them to our engineering team. We accept 3D formats (STEP, STP, IGES, X_T) and 2D drawings (PDF, DWG, DXF) specifying tolerances and threads.

Do you have a Minimum Order Quantity (MOQ)?

No, we have no strict MOQ. We accommodate single-part prototypes, low-volume bridge runs, and large-scale mass production.

What are your typical production lead times?

Standard CNC prototypes take 3 to 7 business days, sheet metal orders take 5 to 10 days, and injection mold tooling takes 2 to 4 weeks depending on complexity.

How do you handle non-disclosure agreements (NDAs)?

We take intellectual property seriously. We are happy to review and sign your company’s standard NDA or provide our standard non-disclosure agreement before reviewing your files.

What payment terms do you offer?

We accept T/T (Bank Wire), PayPal, and Credit Cards. For established high-volume clients, we offer net payment terms upon credit review.

Do you provide Design for Manufacturability (DFM) analysis?

Yes. Every order includes a complimentary DFM analysis by our engineering team to identify potential manufacturing risks, optimize costs, and shorten lead times.

Can you quote and manufacture parts from a physical sample instead of CAD?

Yes, we offer reverse engineering services. You can ship your physical sample to us, and our team will perform 3D scanning and CMM measuring to recreate the CAD drawings.

Can I request design modifications after an order is placed?

 Modifications can be made if production has not commenced. If machining or tooling is already underway, adjustments may incur additional costs depending on the stage of completion.

Do you offer rapid prototyping as well as full-scale production?

Yes, our flexible manufacturing capacity allows us to seamlessly bridge the gap from initial rapid prototyping to full mass production.

CNC MachiningCNC

What tolerances can your CNC machining process achieve?

Our standard tolerance is ISO 2768-m. For critical features, we achieve tight tolerances down to ±0.005 mm (±0.0002 in) depending on material and geometry.

What materials can you machine?

We machine a broad array of materials:Metals: Aluminum (6061, 7075, 5052), Stainless Steel (304, 316, 17-4PH), Titanium (Grade 2, Grade 5), Brass, Copper, and Tool Steels.Plastics: PEEK, POM (Delrin), Nylon (PA6/PA66), ABS, Polycarbonate (PC), and PTFE.

What is the advantage of your 5-axis CNC machining capabilities?

Simultaneous 5-axis machining allows us to craft complex organic shapes, compound angles, and deep undercuts in a single fixture setup, drastically reducing cumulative positioning errors.

What is the difference between CNC milling and CNC turning?

CNC milling uses rotating cutting tools to remove material from a stationary workpiece (ideal for prismatic shapes), while CNC turning rotates the workpiece against stationary tools (ideal for cylindrical components).

What is the standard surface roughness for as-machined parts?

Our standard as-machined surface roughness is Ra 3.2 µm (125 µin), with option for fine-milled finishes down to Ra 0.8 µm (32 µin) without secondary polishing.

What are the maximum dimensions for CNC machined parts?

Our CNC milling machines can handle parts up to 1500 mm x 800 mm x 600 mm, and our CNC turning centers handle cylindrical components up to 400 mm in diameter.

How do you prevent warping in thin-walled machined parts?

We utilize stress-relief heat treatment before final passes, specialized vacuum chucks, and optimized adaptive toolpaths to minimize mechanical and thermal stresses.

Can you machine custom or non-standard thread profiles?

Yes, we machine standard threads (Metric, UNC, UNF, NPT) as well as custom, multi-start, or trapezoidal thread profiles using specialized thread-milling cutters.

Do you work with difficult-to-machine high-temperature alloys?

 Yes, we have extensive experience machining nickel-based superalloys like Inconel 625/718, Cobalt-Chrome, and Titanium alloys using ceramic inserts and rigid setups.

What is the difference between 3-axis, 4-axis, and 5-axis machining?

 Axis count refers to tool/part movement directions. 3-axis cuts along X, Y, and Z; 4-axis adds rotational indexing; 5-axis allows continuous multi-angle rotation for maximum geometric freedom.

Sheet Metal Fabrication

What sheet metal processes do you support?

Our capabilities include laser cutting, CNC punching, press brake bending, stamping, hardware insertion (PEM), TIG/MIG/Spot welding, and structural sub-assembly.

What sheet metal thicknesses can you process?

We process material thicknesses ranging from 0.5 mm to 20 mm for carbon steel, up to 12 mm for stainless steel, and up to 10 mm for aluminum.

How do you ensure bending accuracy and manage material springback?

Our engineers simulate sheet metal unfolding using dedicated CAD software, compensating for K-factor and material springback during press brake tooling setup.

Which metals are suitable for sheet metal fabrication?

Common materials include Cold Rolled Steel (SPCC), Stainless Steel (304, 316), Aluminum (5052, 6061), Galvanized Steel (SECC/SGCC), Brass, and Copper.

What is the maximum sheet size for laser cutting?

Our high-power fiber laser cutters can process sheets up to 3000 mm x 1500 mm (10 ft x 5 ft) in size.

What types of hardware inserts (PEM) can you install?

We install a full range of press-in hardware, including threaded standoffs, studs, blind nuts, and captive screws into sheet metal panels.

What welding standards and methods do you provide?

We offer TIG (GTAW), MIG (GMAW), and Resistance Spot Welding. We also perform robotic welding for high-volume consistent production.

As a general rule, the internal bend radius should be equal to or greater than the material thickness ($R \ge t$) to prevent cracking along the bend line.

As a general rule, the internal bend radius should be equal to or greater than the material thickness ($R \ge t$) to prevent cracking along the bend line.

 Holes should be placed at a distance of at least 2 times the sheet thickness ($2t$) away from bend lines or outer edges to avoid hole distortion.

Do you manufacture fully assembled metal enclosures and cabinets?

Yes, we provide end-to-end assembly services, including mechanical hardware, hinges, locks, gaskets, and wiring harness installation into custom enclosures.

Injection Molding

What is the difference between rapid tooling and production tooling?

Rapid tooling uses aluminum or soft steel molds for quick, cost-effective runs (100 to 10,000 parts). Production tooling uses hardened steel (H13/S136) built to withstand 100,000 to 1,000,000+ cycles.

How long does it take to manufacture a custom injection mold?

Rapid aluminum molds take 10 to 15 business days, while complex production steel molds require 3 to 5 weeks, including T1 sampling and inspection.

Do you offer overmolding and insert molding?

Yes. We specialize in overmolding (e.g., molding soft TPE/TPU over rigid ABS/PC) and insert molding (e.g., encapsulating brass threaded inserts or metal pins inside plastic components).

What resin materials do you inject mold?

We process commercial and engineering polymers, including ABS, PC, Nylon (PA), Polypropylene (PP), POM, PEEK, TPU, and glass-filled composite resins.

Do you offer mold life guarantees?

Yes. For production steel tooling, we guarantee mold life up to 500,000 or 1,000,000 shots, offering free mold maintenance and tool repair throughout the project lifetime.

How do you address sink marks and draft angles during design?

We recommend maintaining uniform wall thickness and adding a 1° to 2° draft angle to all vertical walls during DFM to facilitate clean mold ejection and eliminate sink marks.

What is a T1 sample, and do you send it for approval?

T1 samples are the first test samples produced from the new mold. We ship T1 samples along with a full dimensional inspection report for client sign-off prior to mass production.

Can you assist with resin selection based on environmental demands?

Yes. Our material engineers help select polymers based on requirements like UV resistance, high-temperature tolerance, chemical resistance, or biocompatibility.

What are family molds and multi-cavity molds?

 Multi-cavity molds produce multiple identical parts in a single cycle. Family molds cut multiple different parts of the same assembly in one mold frame to lower overall tooling costs.

What surface textures are available for injection molded parts?

 We apply industry-standard textures including SPI finishes (gloss, semi-gloss, matte) and Mold-Tech textures (leather, pebble, geometric textures) directly onto mold cavities.

Post-Processing & Surface Finishing

What surface finishing options do you offer for metals?

Options include As-Machined, Sandblasting, Type II & Type III Hardcoat Anodizing, Powder Coating, Electroless Nickel Plating, Passivation, Chromate Conversion, and Heat Treatment.

Can you match specific Pantone or RAL colors?

Yes, we can custom-match specified RAL, Pantone, or Federal Standard color codes for wet painting, powder coating, and anodizing applications.

How do you account for coating thickness during machining?

Coatings like hard anodizing or powder coating add measurable thickness ($10\text{ to }50\,\mu\text{m}$). We adjust pre-finish CAD dimensions and machining parameters accordingly to ensure post-finish fit.

What is the difference between Type II and Type III Anodizing?

Type II (Sulfuric Anodizing) provides decorative, corrosion-resistant colored finishes ($5\text{–}25\,\mu\text{m}$). Type III (Hardcoat Anodizing) yields a thicker ($25\text{–}50\,\mu\text{m}$), highly wear-resistant layer for industrial parts.

What sandblasting media and grit options do you provide?

We offer glass bead blasting (for smooth matte satin finishes) and aluminum oxide blasting (for uniform matte textures prior to anodizing or painting).

Can you selectively mask specific areas during surface finishing?

Yes. We use high-temperature masking tape, custom plugs, and rubber stoppers to protect threaded holes, ground surfaces, or electrical grounding points from being coated.

Why is passivation necessary for stainless steel parts?

Passivation removes free iron from the surface using a citric or nitric acid bath, creating a protective passive oxide layer that prevents premature rust and corrosion.

What heat treatment options do you provide?

We provide Annealing, Stress Relieving, Quenching and Tempering, Case Hardening (Carburizing/Nitriding), and Solution Heat Treatment for aluminum and steel alloys.

Do you offer silk screening or laser etching for branding?

Yes, we offer precision silk screening, pad printing, and fiber laser marking for logos, part numbers, serial numbers, and schematic diagrams.

How much extra lead time does surface finishing add?

Standard finishing processes (sandblasting, anodizing, passivating) add 2 to 4 business days, while multi-step finishes or custom powder matching may take 5 to 7 days.

Quality Control & Logistics

How do you guarantee part quality before shipment?

Quality control is integrated into every phase: Incoming Material Inspection (IQC), In-Process Inspection (IPQC), First Article Inspection (FAI), and 100% Final Inspection before packing.

What quality inspection documentation can you provide?

Upon request, we provide:Full CMM Dimensional Inspection ReportsMaterial Test Certificates (MTR / Mill Specs)RoHS & REACH Compliance CertificatesHeat Treatment & Plating Certificates.

What quality management certifications do you hold?

Our facilities are certified to ISO 9001:2015 quality management standards, with medical (ISO 13485) and automotive (IATF 16949) compliant manufacturing workflows.

What metrology equipment do you use for inspection?

Our quality lab features Coordinate Measuring Machines (CMM), Optical Measuring Systems, Height Gauges, Thread Gauges, Pin Gauges, Micro-hardness testers, and Surface Roughness Testers.

What happens if parts received do not conform to drawings?

If non-conforming parts are received, contact us within 30 days with pictures/reports. We will prioritize root-cause analysis and provide an immediate free remake or refund.

How do you verify raw material authenticity?

We procure raw materials strictly from certified, audited mills. Every material lot is accompanied by mill test reports, and we perform periodic XRF alloy material analysis.

We procure raw materials strictly from certified, audited mills. Every material lot is accompanied by mill test reports, and we perform periodic XRF alloy material analysis.

Every production batch is assigned a unique ERP job number, ensuring full traceability from raw material heat numbers to final inspector signatures.

How are delicate or high-finish parts packaged for transport?

Parts are individually wrapped in anti-static or bubble bags, packed into cell-partitioned boxes, and placed inside heavy-duty cartons or custom wooden crates to prevent transit damage.

What international shipping options and Incoterms do you support?

We support EXW, FOB, CIF, DDU, and DDP (Delivered Duty Paid) options. We ship globally via express couriers (DHL, FedEx, UPS), air freight, and sea freight.

How do you protect client data and proprietary CAD designs?

 Files are stored on encrypted internal servers with strict access controls. Only engineers and technicians assigned to your project have permission to access your drawings.